Terms of service of the trading platform «Trelis»
1.1. Seller – UAB "Trelis", registered in the Vilnius branch of the Register of Legal Entities of the State Enterprise "Center of Registers" of the Republic of Lithuania, legal entity code: 304435177, VAT payer code: LT100011882412, registered location address: Darzeliog. 5-118, LT-11209, Vilnius (hereinafter referred to as the Seller, Trelis).
1.2. Online store Trelis.eu - an Internet site located at www.trelis.eu, where goods are sold and which is administered by a private legal entity UAB "Trelis".
1.3. Buyer - 1) a capable natural person, i.e. a person who has reached the age of majority, whose legal capacity is not limited by a court; 2) a minor between the ages of fourteen and eighteen who has the consent of his parents or guardians, unless he has been emancipated; 3) legal entity.
1.4. Parties - the Buyer and the Seller jointly.
1.5. Goods Pickup Point - the premises where Orders are issued to Buyers who have indicated the address of the relevant Goods Pickup Point as the place of delivery, or the Buyers hand over the returned goods for delivery to Trelis.eu.
1.6. Personal data - any information about a natural person whose identity is established or can be established (data subject); an identifiable natural person is a person who can be identified directly or indirectly primarily by an identifier, such as a given name and surname, a personal identification number, location data and an internet identifier, or by one or more , physiological, genetic, mental, economic, cultural or social characteristics of the personality of this natural person.
1.6. Rules - these "Rules for the sale of goods in the Trelis.eu online store", which apply to each purchase made by the Buyer on Trelis.eu, and to each Sale and Purchase Agreement concluded between the Buyer and the Seller.
1.7. Account - the result of the Buyer's registration on Trelis.eu, in respect of which a personal account of the Buyer is created, saving his personal data and order history.
1.9. Agreement - a contract for the sale of the relevant Goods, concluded between the Buyer and the Seller, which is considered concluded from the moment when the Buyer has read these Rules, created a basket in the online store, indicated the delivery address, selected the payment method and clicked the "Order" button. It is considered that the terms of each Agreement concluded between the Buyer and the Seller are identical to the terms of these Rules, and such Agreements are always performed by the parties in accordance with these Rules.
1.10. Order – an order for Goods, which specifies the Goods that the Buyer wishes to purchase from the Seller.
2.1. These Sale and Purchase Rules (hereinafter referred to as the Rules) establish the mutual rights, obligations and responsibilities of the Seller and the Buyer when the buyer purchases goods in the Trelis.eu online store. By purchasing goods in the online store, the Buyer agrees to the application of these Rules by ticking the statement "I have read the rules for the sale of goods on Trelis.eu and agree with them."
2.3. If the need arises and in the presence of circumstances provided for in the legal acts of the Republic of Lithuania, Trelis.eu has the right to change, amend and supplement the Rules. Buyers will be informed about this when they connect to the Account or Trelis.eu, when they buy goods from the selected Seller after the new version of the Rules comes into force.
Ordering the Goods is a moment of creation of the legal relationship of sale and purchase.
3.1. The buyer has the right to purchase goods in the online store in accordance with these Rules and legal acts of the Republic of Lithuania.
3.3. When the Buyer, having selected the product or service to be purchased and having formed a basket of goods, completes all the steps of the order, the last of which is the selection and confirmation of the payment method, it is considered that a legal relationship of sale and purchase arises between the Seller and the Buyer and a contract of sale is concluded. The Buyer is informed of the order confirmation by providing a notification to the email address provided by the Buyer. The Seller sends the Buyer a link to the current Rules along with the order confirmation to the email address specified by the Buyer.
3.4. All essential information about the product and its properties is provided in the Seller's product description on Trelis.eu. If necessary, the Buyer may be additionally provided with instructions for the goods ordered by him in English at the email address specified by the Buyer.
4.1. The Buyer has the right to buy goods and order services on Trelis.eu in the manner prescribed by these Rules.
4.2. The Buyer has the right to refuse the order in the manner prescribed by these Rules.
4.3. The Buyer has the right to withdraw from the Agreement in the manner prescribed by these Rules.
4.4. The Buyer has the right to replace or return the purchased goods in the manner prescribed by these Rules.
Obligations of the Buyer
5.2. The buyer is obliged to pay for the ordered goods and accept them in the manner prescribed by these Rules. If the Buyer chooses the method of receiving the goods at the Point of issue of the goods, he is obliged to pick them up at the selected Point of issue of the goods within the time limits specified in the Rules.
6.1. The Seller has the right to suspend the operation of the Trelis.eu Online Store at any time, change, update and correct the Rules, as well as change the range and prices of the goods sold.
6.2. The Seller has the right, without prior notice to the Buyer, to cancel his order or extend the delivery time if the Buyer did not pay for the goods in a timely manner, did not provide complete and accurate information in the order, allowing you to contact him to clarify the details.
Obligations of the Seller
7.1. The Seller undertakes to fulfill the Buyer's orders in the manner prescribed in these Rules, communicate with the Buyer using Trelis.eu and never communicate with the Buyer through any other channels, except as expressly provided for in these Rules or on the Internet. www.trelis.eu. Communication through the e-mail address specified by the Buyer when registering on Trelis.eu and the official e-mail addresses of Trelis.eu specified in these Rules or on the website is equated to communication in the Trelis.eu system. The Buyer and the Seller hereby expressly confirm that any communication regarding the execution of the order that is not carried out on the Trelis.eu website (in the system) does not bind the parties and is not binding on them.
7.2. The Seller undertakes to clearly and understandably provide the Buyer in the Trelis.eu system with the information provided for in Article 6.228-7 of the Civil Code of the Republic of Lithuania.
7.4. Trelis.eu undertakes, prior to placing an order, to inform the Buyer about the suspension or termination of Trelis.eu functions that are significant for the execution of the order, as well as about the changes specified in clause 6.2 of the Rules. The provision of information in the Trelis.eu Account or on the Trelis.eu e-commerce website is considered proper information. When the Buyer's order has already been accepted for execution, the Buyer is informed about the suspension or termination of Trelis.eu functions that are significant for the execution of the order using one of the contact details specified by the Buyer (by phone, SMS or e-mail).
7.5. Guided by the conditions stipulated by the Rules, the Seller undertakes to provide the goods ordered by the Buyer and accept the goods returned by the Buyer.
7.6. In the event that the Seller, due to important circumstances, cannot deliver the ordered goods to the Buyer, Trelis.eu can offer him a similar or similar product, informing him of this using one of the contact details specified by the Buyer (by phone, SMS or e-mail). mail). If the Buyer does not agree that the ordered product is replaced by a similar or similar product, the Seller undertakes to return to the Buyer the money paid by him within 14 (fourteen) working days, if a prepayment was made, and in all cases to withdraw the order.
7.8. If the Seller does not agree with the requirements of the Buyer, then he is obliged, no later than within 14 (fourteen) calendar days from the date of receipt of the Buyer's request through Trelis.eu, unless the legal acts of the Republic of Lithuania and the European Union provide otherwise, to provide the Buyer with an exhaustive reasoned written response .
7.9. The Seller undertakes to fulfill other obligations imposed on the Seller in the Rules and legal acts of the Republic of Lithuania.
Prices for goods, procedure and terms of payment
8.1. The prices of goods on Trelis.eu are indicated in euros, including the amount of VAT valid for the specified period of time in accordance with legal acts, as well as other taxes, if any, would be applied.
8.2. For the ordered goods, the Buyer can pay in one of the following ways (the choice may be limited, so the final list of payment methods applicable to the corresponding order is indicated within the corresponding order):
8.2.1. using an electronic bank (electronic payment system);
8.2.2. by bank order to the bank details of the Seller.
8.3. When the Seller receives payment for the goods, the order for the goods is confirmed.
8.4. The Buyer, confirming the Rules, agrees that the documents for the purchase of goods - VAT invoices, which at the same time are documents of the guarantee applied to the goods, can be provided to him in a physical way along with the goods or electronically to the e-mail address specified in the Buyer's registration form, immediately after the execution of the order, invoices can also be placed in the Buyer's account on Trelis.eu. VAT invoices indicate the details of the Seller, the selected goods, their quantity, discounts provided, the final price of the goods, including all taxes, and other data, the provision of which is necessary, approved by legal acts regulating accounting.
8.5. The price of goods after the Seller has confirmed the order may change only in exceptional cases, when the price of the goods has changed due to a technical error of information systems, correction of obvious errors (of the nature of an oversight) or other objective significant reasons beyond the control of the Seller (if any) evidence to support these reasons). If in this case the Buyer does not agree to purchase the goods at the new price, the Buyer may cancel the order, informing the Seller about it within 2 (two) business days using the contacts indicated on the Trelis.eu website. In case of cancellation of the order in the manner provided for in this paragraph, the Seller undertakes to return to the Buyer all the amounts paid by him for such a canceled order.
9.1. Delivery of any Goods purchased by the Buyer on the website of the online store is carried out by the Seller or third parties involved by the Seller for the delivery of the Goods. When ordering goods, the Buyer can choose one of the following delivery methods:
9.1.1. Delivery by courier to the Buyer's home at the address of the Buyer (with a minimum order amount of 100 euros);
9.1.2. Self-delivery from the selected Point of issue of the Goods;
9.1.3. Sending by delivery service.
9.2. If the Buyer selects the home delivery service at the time of the order:
9.2.1. The buyer undertakes to indicate the exact place and time of delivery of the goods.
9.2.2. The buyer undertakes to accept the goods personally. Upon acceptance of the goods, a valid identity document (personal identification card, passport or new driver's license) must be presented. If the Buyer does not accept the goods on his own, although the goods are delivered to the address and at the time specified by the Buyer, the goods are returned to the Seller's warehouse or to the Point of issue of the Goods, and the Buyer undertakes to re-order the delivery and pay for it, as well as reimburse the Seller's expenses for the initial failed delivery.
9.3. If the Buyer chooses to receive the goods at one of the Lietuvos paštas (Lithuanian Post) offices at the time of ordering:
9.3.1. The buyer can pick up the goods at one of the branches of Lietuvos paštas (Lithuanian Post) by paying the specified payment for the redemption of the parcel. If the Buyer has not paid the above payment, the goods will be returned to the Seller.
9.3.2. The ordered goods must be picked up no later than within 3 (three) working days after the courier informed the Buyer by e-mail or SMS that the goods can be picked up.
9.3.3. The goods can be picked up not only by the recipient indicated in the order, but also by another person indicated at the time of placing the order. Upon receipt of the goods, it is necessary to have with you and present to the employee of Lietuvos paštas (Lithuanian Post) a valid document confirming the identity of the person (personal identification card, passport or driver's license of a new type).
9.3.4. The service of receiving goods at the branches of Lietuvos paštas (Lithuanian Post) is not provided in the following cases:
188.8.131.52. If the total weight of the ordered goods is more than 20 (twenty) kg.
184.108.40.206. If the total dimensions of the goods ordered from the Seller do not allow the provision of this service.
9.4. The Buyer can pick up the goods on his own at the Points of Delivery of Goods, if the Buyer chooses this method at the time of placing the order:
9.4.1. The ordered goods must be picked up no later than within 3 (three) working days after the Seller informed the Buyer by e-mail that the goods can be picked up.
9.4.2. Goods can only be picked up by the person who placed the order, or the person specified at the time of placing the order. Upon receipt of goods, you must have with you and present to the employee of the Point of Delivery of Goods a valid document confirming your identity (personal identification card, passport or driver's license of a new type).
9.5. The delivery times indicated in the description of the Goods are preliminary. The Seller delivers the goods to the Buyer in accordance with the terms specified in the order confirmation. The terms of delivery of goods do not apply in cases where the Seller does not have the necessary goods in the warehouse, and the Buyer is informed about the shortage of the ordered goods. By confirming these Rules, the Buyer agrees that in exceptional cases the delivery of goods may be delayed due to unforeseen circumstances beyond the control of the Seller. In this case, the Seller undertakes to immediately contact the Buyer and agree on the terms of delivery of goods and other conditions. If the Seller does not deliver the goods within the period agreed upon when placing the order, and the Parties do not agree on an additional period for the delivery of the goods, the Buyer may exercise the right to withdraw from the contract for the sale of goods.
9.6. The Seller is released from liability for violation of the terms of delivery of goods, if the goods are not delivered to the Buyer or are delivered untimely due to the fault of third parties not related to the Seller and / or independent of the Seller, or due to circumstances depending on the Buyer.
9.7. During the delivery of goods to the Buyer, the Buyer is obliged, together with the courier or an authorized representative of the Seller, to check the condition of the parcel and the goods (s) and sign the parcel acceptance document. After the Buyer signs the document of acceptance and transfer of the parcel, it is considered that the goods were transferred in proper condition, without damage, the basis of which does not relate to manufacturing defects, and that there are no inconsistencies in the configuration of the goods (s) (such that can be established during the external inspection of the goods ). If the Buyer notices that the packaging of the goods is damaged (wrinkled, wet or otherwise
Guarantees of the quality of goods and their shelf life for use
10.1. The properties of each product sold by the Seller on Trelis.eu are indicated in the product description attached to each product.
10.2. The goods offered by the Seller for purchase are of proper quality. The product complies with the consumer contract of sale if:
10.2.1. the product corresponds to the description provided by the Seller and has the same properties as the product that the Seller provided as a sample or model when advertising the specified product on Trelis.eu;
10.2.2. the goods are fit for the purpose for which goods of that kind are normally used;
10.2.3. the product conforms to the performance characteristics that are normally associated with products of the same nature and which the Buyer can reasonably expect according to the nature of the product and the public statements made by the manufacturer of the item, its representative or the seller, including advertising and labeling of the items, regarding the specific properties of the item.
10.3. The Seller is not responsible for the fact that the goods, in their size, shape, color or other parameters may not correspond to the actual size, shape, color or other parameters of the goods due to the features of the monitor used by the Buyer or other technical reasons beyond the control of the Seller. Product photos are for illustrative purposes only and are examples only. Colors, inscriptions, parameters, measurements, sizes, functions and / or any other properties, due to their visual features, may not look like in reality, so we ask you to be guided by the properties of the goods that are indicated in the product descriptions. The buyer is advised to re-read the product description.
10.4. The Seller provides a quality guarantee for various types of goods, valid for a certain time, the specific period and other conditions of which are indicated in the descriptions of such goods, or together with the invoice for the goods, which corresponds to the warranty sheet.
10.5. The quality guarantee provided by the Seller does not limit or restrict the rights of consumers who, in the event of purchasing goods or services of inadequate quality, establish legal acts for them.
10.6. In cases where, on the basis of legal acts, a certain period of suitability for use is established for specific goods, the Seller undertakes to sell such goods to the Buyer in such a way that he is given a real opportunity to use such goods before the end of the period of suitability for use.
The right to withdraw from the contract of sale; return and replacement procedures
11.1. Right to withdraw from the sales contract:
11.1.1. The Buyer, without giving a reason, within 14 (fourteen) days has the right to withdraw from the contract of sale and the ordered Goods, informing the Seller about it.
High-quality cosmetics, perfumes and hygiene products are non-refundable.
11.1.2. The Buyer shall notify the Seller of the withdrawal from the contract of sale by one of the following methods: by filling in the withdrawal form or by providing a clear statement stating his decision to withdraw from the contract. Notice of withdrawal from the contract is sent by e-mail. mail firstname.lastname@example.org. Upon receipt of the Buyer's notice, the Seller shall promptly send an acknowledgment of receipt of the notice and inform the Buyer.
11.1.3. The period of 14 (fourteen) days provided for in order to exercise the right of withdrawal from the sales contract is calculated from the day on which the Buyer or a person specified by him, with the exception of the carrier, receives the ordered goods.
11.1.4. If the Buyer has withdrawn from the sales contract while the goods have not yet been delivered to him, the Buyer must inform about this at the contacts indicated on the Trelis.eu website
11.1.5. If the Buyer withdraws from the contract of sale after the goods have already been delivered or he has taken them away, the provisions provided for in clause 11.4 of the Rules shall apply.
11.2. Rules for the replacement and return of goods of inadequate quality
11.2.1. Elimination of defects in sold goods, replacement, return of low-quality goods is carried out in accordance with the procedure set forth in the Rules, as well as taking into account the requirements of the legal acts of the Republic of Lithuania.
11.2.2. If the Buyer purchased goods of inadequate quality and made a note about this in the document of acceptance and transfer of goods (if the mark is not made, the provisions of clause 11.3 of the Rules apply), or the inadequate quality of the goods manifests itself in the form of a manufacturing defect that existed at the time of purchase of the goods, or non-compliance with the specifications specified by the manufacturer, the Buyer may return the goods and, at his option, may require:
220.127.116.11. that the Seller, free of charge, within a reasonable time, eliminate the defects of the goods, if the defects can be eliminated;
18.104.22.168. that the purchase price be reduced accordingly;
22.214.171.124. that the product be replaced with a similar product of good quality, except in cases where the defects are minor or they arose through the fault of the Buyer;
126.96.36.199. return the price paid and withdraw from the sales contract when the sale of goods of inadequate quality is a material breach of the order.
11.2.3. The Buyer can choose only one of the ways to protect the rights provided for in clause 11.2.2 of the Rules. The Buyer is obliged to declare his choice when returning the goods to the Seller. If the Buyer chooses the method provided for in paragraph 11.2.2 of the Rules, and the Seller is unable to implement it, the Seller offers an alternative method provided for in paragraph 11.2.2. The buyer does not have the right to change the chosen method of protection of rights. The buyer has no right to terminate the contract of sale if the shortage of goods is insignificant.
11.2.4. If the Buyer wishes to return the goods, the following conditions must be met:
188.8.131.52. notify the Seller about this at the contact specified in the invoice, or by e-mail. mail email@example.com; the notification must specify the goods to be returned;
184.108.40.206. provide a document on the purchase of goods and a document confirming the guarantee (if it was issued);
220.127.116.11. submit a request in free form.
11.2.5. The Buyer may use the right to return goods of inadequate quality during the quality guarantee period of the goods, specified in the document on its purchase, which is indicated by the Seller, from whom the Buyer purchased the goods.
11.2.6. The Buyer must pay for the costs of delivery of the goods and the costs of returning the goods, and the Seller, after making sure that the goods are returned due to inadequate quality, must return to the Buyer the costs of delivery and return incurred by him, except for the exceptions provided for in the Rules. When returning goods, you must be guided by clause 11.4 of the Rules.
11.2.7. The refund to the Buyer is carried out within 14 (fourteen) calendar days after the Seller has received the Buyer's notification about the goods of inadequate quality, and if the goods are not returned by the Buyer to the Seller within the time limits provided for in this paragraph, the period is calculated from the day the Goods are returned to the Seller. By confirming these Rules, the Buyer agrees that the refund is made to the Buyer's bank account, unless the Buyer and the Seller agree otherwise.
11.2.8. Refunds are not made for those goods that were intentionally or negligently damaged (exposed to chemicals, water, open fire, high temperature, sharp objects, etc.), or if the rules for using or storing the goods were violated, or the goods used inappropriately or for other purposes.
11.2.9. Separate rules for the return of goods of inadequate quality to the Seller may be provided in the warranty documents provided with them. Such rules for the return of goods applied by the Seller shall be applied insofar as they do not contradict these Rules. In case of inconsistency between these Rules and the rules applied by the relevant Seller, these Rules must be followed.
11.3. Replacement and return of goods in case of delivery of wrong goods
11.3.1. If the wrong goods were delivered to the Buyer, the Buyer is obliged to immediately, but no later than within 7 (seven) working days, inform the Seller about this by e-mail. by mail firstname.lastname@example.org or by phone number +370 624 44 680. The Seller undertakes at his own expense to take such goods and replace them with the proper goods. In the event that the Seller does not have the ordered goods, he returns to the Buyer the money paid for the goods (s). The refund to the Buyer is carried out within 14 (fourteen) calendar days after the Seller received the Buyer's notice of withdrawal from the contract, and if the Buyer does not return the goods to the Seller within the time periods provided for in this paragraph, the period is calculated from the day the Goods are returned to the Seller.
11.3.2. The procedure for the return of goods and money is provided for in clause 11.4 of the Rules.
11.4. The procedure for returning goods and money
11.4.1. The Buyer can use the right to return the goods only if the period provided for the return of the goods has not expired. When returning goods in the cases provided for in clauses 11.1, 11.3 of the Rules, additional requirements apply: the goods were not damaged, or their appearance did not change significantly, and they were not subject to use - all returned goods must be with authentic labels, protective bags and original packaging.
11.4.2. All gifts that were given with the purchased product must be returned at the same time, except in cases where the return of the purchased product is due to defects in its quality, and the gifts provided with it, by their nature, within the period from the date of purchase until the day the defects of this product were discovered, or the period of suitability for use of such gifts has expired.
11.4.3. When returning goods, the Buyer is obliged to indicate the sender's address and properly pack the goods so that they are not damaged during shipment. The seller has the right not to return money for goods that are returned with defects. The Seller is not responsible for parcels that were sent by the Buyer improperly packaged, with an incorrect address, as well as if the parcels were lost or damaged during the return to the Seller.
11.4.4. If the Buyer has purchased a set of goods, he is obliged to return the entire set of goods to the Seller, i.e. The buyer can exercise the rights provided for the return of goods only in relation to all goods included in the set. In the event that one of the goods included in the set does not meet the requirements provided for in clause 11.4.1. of the Rules, the Seller has the right to refuse to accept the entire set of goods returned.
11.4.5. By exercising the rights provided for in paragraphs 11.1-11.3. of the Rules, the Buyer must comply with the requirements provided for in the Rules regarding the return of goods and follow the procedure provided for in them.
11.4.6. The Buyer may return the Goods by delivering them to the Seller by courier or directly, or by mail. The Goods must be returned to the Seller at the address indicated on the invoice provided by the Seller to the Buyer.
11.4.7. If the Buyer has exercised the rights provided for in clauses 11.1-11.3 of the Rules, the money is returned to him within 14 (fourteen) calendar days after the Buyer's notification was given to the Seller, and if the goods are not returned by the Buyer to the Seller within the time limits provided for in this clause, the term is calculated from the day the goods are returned to the Seller.
11.4.8. By confirming these Rules, the Buyer agrees that the refund is made to the Buyer's bank account, unless the Buyer and the Seller agree otherwise.
11.4.9. If the Buyer has exercised the rights provided for in clauses 11.1.5. Rules, he is returned: the price of the goods. Shipping costs for goods are non-refundable. If the Buyer has exercised the rights provided for in clauses 11.2.–11.3. of the Rules, he is refunded: the price of the goods, as well as the costs of delivery of the goods. Return shipping costs are non-refundable.
11.4.10. The Seller has the right not to return to the consumer the amounts paid by him until the goods are transferred to the Seller and are checked by the Seller for compliance with clause 11.4.1. Rules.
12.1. The buyer is responsible for illegal actions committed on Trelis.eu.
12.2. The registered Buyer is responsible for storing and / or transferring his connection data to third parties. If the services provided on Trelis.eu are used by a third party who has connected to Trelis.eu using the Buyer's connection data, the Seller considers this person to be the Buyer.
12.4. If Trelis.eu contains links to the Internet pages of other third parties, then Trelis.eu does not guarantee that the information that can be viewed by clicking on these links is true, complete and accurate. Third parties are responsible for the content of information provided by third parties, its correctness, exhaustiveness and accuracy. Trelis.eu is under no obligation to verify the transmitted or stored information or to correct misconduct.
Marketing tools used by Trelis.eu
13.1. The seller, at his own discretion, may initiate various promotions or games on Trelis.eu.
13.2. The rules for holding promotions or games are published additionally on Trelis.eu.
14.1. All communication related to the purchase of goods using Trelis.eu is carried out through Trelis.eu, using the contacts indicated on the Trelis.eu e-commerce website, including through the official email addresses of Trelis.eu and the Buyer (specified by him during registration ). In the event that the Buyer and the Seller communicate with the goods in other ways than indicated above, Trelis.eu does not assume any responsibility and risk that may arise from such communication.
15.1. These Rules have been drawn up in accordance with the legal acts of the Republic of Lithuania.
15.2. Relations arising on the basis of these Rules shall be governed by the law of the Republic of Lithuania.
15.3. All disagreements arising from the implementation of these Rules shall be resolved through negotiations. If an agreement is not reached within 20 (twenty) calendar days, disputes are resolved in the manner prescribed by the legislation of the Republic of Lithuania.
15.4. In the event that the Buyer does not agree with the response prepared by the Seller and transmitted through Trelis.eu to the written claim of the Buyer, his petition / complaint regarding the goods purchased from the Seller on Trelis.eu, the Buyer (individual, user) may submit to the State Consumer Rights Protection Service (Vilniaus St. 25, 01402 Vilnius, e-mail: email@example.com, phone: 85 262 67 51, fax: (85) 279 1466, on the website www.vvtat.lt (as well as territorial divisions of the State Consumer Protection Service in the counties) or fill out a request form on the EDR platform (electronic dispute resolution): https://ec.europa.eu/odr/.